Terms and Conditions

By accessing or using the Services, you accept and agree to be bound by these Terms and all policies referenced in them, including our Privacy Policy. If you do not agree with any part of these Terms, you must not use the Services.

These Terms apply to all users of the Services, including business owners, staff members invited to an account, and any person acting on a merchant's behalf.

To use the Services you must be at least 18 years old, capable of entering into a binding contract, and using the Services for business purposes. When you register, you agree to provide accurate, current, and complete information and to keep it up to date. We may refuse registration, or reclaim usernames or subdomains, where reasonably necessary — for example, where information is false, infringes the rights of others, or is reserved for platform use.

Cashvio provides a commerce management platform including product and catalog management, inventory control, point of sale, order processing, online storefronts, customer management, coupons, reporting, and analytics.

We are continuously improving the Services, and we may add, change, or remove features over time. If we discontinue a material feature you actively use on a paid plan, we will give you reasonable advance notice where practicable. Some features may be offered in beta or early access; these are provided as-is, may change or be withdrawn at any time, and should not be relied upon for critical operations.

In particular, you acknowledge and agree that we have the right to:

• Change the free plan — add, change, limit, or remove any feature or capacity included in the free plan at any time, at our sole discretion and without compensation.
• Temporarily suspend features on any plan — suspend, hold, limit, or disable any feature on any plan, free or paid, where reasonably necessary — for example to resolve technical issues, perform maintenance, roll out enhancements or upgrades, or protect the security and stability of the platform. We will work to restore availability promptly and, where practicable, announce planned work in advance.
• Add free features — add new features or capacity to existing free or paid plans at no extra charge. Such additions do not change your fees, do not entitle you to a refund, and may later be modified, moved to a different plan tier, or withdrawn.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, including activity by staff members you invite. You agree to:

• Use strong passwords and keep credentials confidential — never share accounts between individuals.
• Configure staff roles and permissions appropriately for your business.
• Notify us immediately at [email protected] of any unauthorized access or suspected security breach.
• Remove access promptly for staff members who leave your business.

We are not liable for losses arising from unauthorized use of your account caused by your failure to protect your credentials.

Cashvio offers a free plan and paid subscription plans with additional features and capacity. For paid plans:

• Fees are billed in advance on a monthly or annual basis and are stated exclusive of taxes unless indicated otherwise.
• Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period.
• If we change the price of your plan, we will notify you at least 30 days before the new price takes effect. Continued use after that date constitutes acceptance of the new price.
• Except where required by law or expressly stated otherwise, fees already paid are non-refundable, including for partially used billing periods.
• You are responsible for any taxes, duties, or government charges associated with your use of the Services, other than taxes on our income.
• If payment fails, we may downgrade or suspend paid features after reasonable notice and a chance to update your payment method.

You are solely responsible for your business and how you use the Services. In particular, you agree that you are responsible for:

• Complying with all laws applicable to your business, including consumer protection, taxation, invoicing, licensing, and e-commerce regulations in the jurisdictions where you sell.
• The products and services you sell, their quality, safety, legality, and delivery, and for handling your customers' complaints, returns, and refunds.
• The accuracy of the prices, taxes, product information, and receipts you configure in the platform.
• Collecting and handling your customers' personal data lawfully, as described in our Privacy Policy.
• Any content you upload, including having the rights to use product images, logos, and descriptions.

Cashvio is a software provider. We are not a party to transactions between you and your customers, and we do not guarantee any level of sales or business outcome.

You agree to use the Services only for lawful business purposes. You must not, and must not permit anyone to:

• Use the Services to sell illegal, counterfeit, or fraudulent goods or services, or to launder money.
• Upload or distribute content that is unlawful, infringing, defamatory, or harmful.
• Attempt to gain unauthorized access to the Services, other merchants' data, or our infrastructure.
• Probe, scan, or test the vulnerability of the Services without our prior written consent.
• Interfere with or disrupt the Services, including by imposing an unreasonable load, or by introducing malware.
• Reverse engineer, decompile, copy, resell, or sublicense the Services except as permitted by law.
• Use automated means to scrape or harvest data from the Services beyond the interfaces we provide.
• Misrepresent your identity or affiliation, or use the Services to send spam.

We may investigate suspected violations and may suspend or terminate accounts that breach this section, in addition to any other remedies available to us.

You own your business data — your products, orders, customer records, reports, and other content you create in or upload to the Services ("Merchant Data"). You grant us a limited, non-exclusive license to host, process, transmit, back up, and display Merchant Data solely as necessary to provide and protect the Services.

We maintain regular backups and take the security measures described in our Privacy Policy. You can export your data through the tools we provide. Following termination of your account, we will make your Merchant Data available for export for at least 30 days, after which we may delete it, except where retention is required by law.

The Services — including all software, design, trademarks, logos, and documentation — are owned by Cashvio or its licensors and are protected by intellectual property laws. These Terms do not grant you any rights in the Services other than the limited right to use them in accordance with these Terms.

If you send us feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation — we may use your feedback to improve the Services for everyone.

The Services may integrate with or link to third-party services, such as payment providers, delivery services, or messaging platforms. Your use of any third-party service is governed by that provider's own terms and privacy policy, and you are responsible for reviewing and accepting them. We are not responsible for the acts, omissions, availability, or policies of third-party providers, even where we facilitate the integration.

We work hard to keep the Services available around the clock and design our infrastructure for high availability. However, the Services may occasionally be interrupted — for scheduled maintenance (which we will endeavor to announce in advance), emergency fixes, or causes beyond our reasonable control such as failures of hosting, telecommunications, or power providers.

We provide support through the channels published on our website. We do not guarantee uninterrupted or error-free operation, and you should maintain appropriate business practices (such as reviewing your reports and reconciling transactions) independent of the platform.

You may stop using the Services and close your account at any time.

We may suspend or terminate your access to the Services if you materially breach these Terms, if your use creates a security risk or legal exposure for us or others, if required by law, or if your account remains unpaid after reasonable notice. Where practicable, we will notify you and give you an opportunity to remedy the issue before termination.

Upon termination: your right to use the Services ceases; fees owed remain payable; and the data export window described in "Your Data and Ownership" applies. Sections of these Terms that by their nature should survive termination — including ownership, disclaimers, limitation of liability, and governing law — will survive.

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will meet your requirements, be uninterrupted, timely, secure, or error-free, or that any data or reports will be perfectly accurate or complete. Nothing in this section limits warranties or rights that cannot be excluded under applicable law.

To the maximum extent permitted by law: (a) neither Cashvio nor its officers, employees, or suppliers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to the Services, even if advised of the possibility of such damages; and (b) our total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of the amounts you paid to Cashvio in the twelve (12) months preceding the event giving rise to the claim or one hundred (100) US dollars.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or for death or personal injury caused by negligence.

You agree to indemnify and hold harmless Cashvio and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: your breach of these Terms; your violation of applicable law; your products, services, or content; your dealings with your customers; or your infringement of any third party's rights.

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to its conflict-of-law rules, and subject to any mandatory consumer or local-law protections that apply to you in your country of residence.

Before initiating any formal proceedings, you agree to first contact us at [email protected] and give us 30 days to work with you in good faith to resolve the dispute informally. If we cannot resolve it, disputes will be submitted to the competent courts of Cairo, Egypt, unless mandatory law grants you the right to bring proceedings in your own jurisdiction.

We may update these Terms from time to time. If we make material changes, we will notify you by email or through a prominent notice in the Services at least 30 days before the changes take effect, unless the change is required sooner by law or is needed to address a security or legal risk. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services and may close your account before the changes take effect.

If you have any questions about these Terms, contact us at [email protected] or write to Cashvio Technologies, Cairo, Egypt.