Receipt Settings
How to customize your receipt content, pair and qualify your thermal printer, and enable auto-printing.
What are Receipt Settings?
Receipt settings control the printed and digital receipt that accompanies each order: what appears on it, which printer it uses, and whether it prints automatically after each sale.
How to Configure Receipt Settings
- Go to Settings > Stores, open your store, and select the Receipt tab. (With one store, the Settings hub's "Receipt Settings" link takes you straight there.)
- Adjust the settings and click Save.
What You Can Customize
| Setting | Description |
|---|---|
| Printer | Pair a thermal printer, run a Test print, or Open cash drawer before a live sale |
| Show Header | Whether to show a custom header section at the top |
| Header Text (English / Arabic) | Custom header text in both languages, shown when the header is on |
| Footer Text (English / Arabic) | Custom footer text in both languages (e.g., "Thank you for your visit!"); required |
| Show Logo | Whether to include your business logo |
| Show Store Address | Whether to print the store's address |
| Show Store Phone | Whether to print the store's phone number |
| VAT Registration Number | Your tax registration number, printed under the store details on every receipt |
| Commercial Registration Number | Your commercial registration number, printed next to the VAT number |
| Auto Print After Order | Automatically print the receipt when a sale is completed on the New Sale screen |
Note
The store name, address, and phone values come from your store settings; here you only choose whether to show them. The receipt is rendered in the language you are using (English or Arabic), with your bilingual header/footer texts. For the full VAT setup, including the default tax rate and the tax report, see VAT Setup and Tax Reports.
Pair and Qualify Your Printer
Set up the printer on the Receipt tab so you are not choosing a device mid-sale:
- Open the Printer card at the top of Receipt settings. If no printer is paired yet, it says "No printer paired for this store on this device".
- Choose the Paper width (58 mm or 80 mm) to match your thermal roll, and the Connection type (Serial / COM or USB) your printer uses. Your connection choice is used the next time you pair; select USB if your printer does not appear in the serial picker.
- Tap Pair printer and select your printer in the browser device prompt. Cancelling the prompt keeps your existing setup unchanged.
- Tap Test print and confirm the message: this test sends a non-sale receipt without opening the drawer.
- Inspect the paper: both languages, alignment, and nothing clipped at the edges. Then tap I checked the test output to record that this printer is qualified for your counter.
- Optionally tap Open cash drawer to confirm the kick cable.
Important
Remembered on this browser does not mean connected or ready. Use Check connection, then print a test before serving customers. If two identical printers are connected, the app asks you to choose again instead of guessing, disconnect the extras and pair the intended printer.
If you change the paper width, the change is saved on this browser immediately, print a new test to check alignment.
If printing fails, check the message on screen:
| Message | What to do |
|---|---|
| No thermal printer is connected. Turn it on and connect it, or choose a different printer. | Turn the printer on, connect it, then print again |
| The remembered printer is not connected. Reconnect it or pair again. | Plug in the same printer or pair again |
| Couldn't reach the thermal printer. Check that it's powered on and connected, then try again. | Reconnect USB or power-cycle the printer |
| More than one matching printer is available. Choose the intended device again. | Unplug extras, pair again, keep one connected |
| This printer is finishing another job. Wait a moment, then try again. | Wait for the current job to finish |
| The printer may have received part of the job. Check the paper, then use Reprint if needed. | Check the paper first, do not reprint blindly |
| This browser cannot talk to a thermal printer. Use Chrome or Edge on a device with USB or a paired Bluetooth COM port. | Switch to a supported browser |
| This printer profile is incomplete. Pair the printer again and confirm the paper width. | Pair again and confirm the width |
Printing Receipts
You can print a receipt from the sale success screen (Print receipt) or from any order's details:
- Open the Order Details page and click Print / Share in the header.
- Choose Print. The first time, you pick the print method:
- Thermal printer: prints directly to a connected receipt printer
- Browser print: opens the standard print dialog
- Your choice is remembered per store (you can reset it with Remove next to the paired printer).
Every attempt, including failed ones, appears in the screen-corner Print jobs list; see Print and Share Receipts.
The same dialog also offers PDF, a shareable receipt link, and a QR code for the customer.
Payments on the Receipt
Completed payments appear in the settlement section with their method (Cash, Online, and so on). Pending payments are listed separately and labeled Pending so staff can see money still owed. Failed or cancelled payment attempts are not printed.
If receipt settings have not been saved yet, printing uses the default template: store name, address and phone, order and payment details, no custom logo, header, footer or tax registration fields. Save your settings to customize this.
Tip
Enable Auto Print After Order for counter sales so the receipt prints itself the moment each sale completes. Pair the printer and confirm a test output first so auto-print does not pause for a device chooser.