Returns
Overview of product returns: types, statuses, list management, and approving or rejecting pending returns.
What is a Return?
A return is when a customer brings back products from a completed order. Returns track which items were returned, why, and how the refund should be processed.
Return Types
Cashvio supports three types of returns:
| Type | Description |
|---|---|
| Return & Refund | Physical return of products + refund to customer |
| Return Only | Physical return of products, no refund issued |
| Refund Only | Refund to customer without requiring physical return |
When creating a return, you select the appropriate type based on your business needs and the customer's situation.
Managing Returns
Go to Sales > Returns (or المرتجعات) in the sidebar to see all returns.
The returns list shows:
| Column | Description |
|---|---|
| Return Number | Unique identifier for the return |
| Order Number | The original order (linked) |
| Store | Which store the return belongs to |
| Status | The current return status |
| Date | When the return was created |
You can search by return or order number, and filter by status, store, and date range.
Return Statuses
| Status | Meaning |
|---|---|
| Pending | Return created, waiting for review |
| Processing | Return approved and being processed |
| Completed | Return finished; restockable items are back in inventory |
| Rejected | Return was denied (a reason is recorded) |
| Cancelled | Return was cancelled (a reason is recorded) |
Approving, Rejecting, or Cancelling a Return
From the return details (or the list row menu):
- Approve: available for pending returns; you can add optional notes.
- Reject: available for pending returns; a reason is required.
- Cancel: available for pending or processing returns; a reason is required.
When a return is approved:
- The returned items' inventory is restored (if inventory tracking is enabled and items are marked as restockable)
- Items marked with non-restock reasons are not added back to inventory
- A refund can be issued from the return or order details (if the return type includes refund)
Note
Returns and refunds are separate actions. Approving a return does not automatically issue a refund. You need to create a refund separately if you want to return money to the customer.