Customer Order Tracking
Your online store includes a self-serve tracking page where customers follow their order status using the order number and phone — no account needed.
Overview
Every Cashvio storefront ships with a Track Order page at /track (for example yourstore.cash-vio.com/track). Customers look up their order with two things:
- The order number they received on the order-success page
- The phone number they entered at checkout
No customer account or login is required.
Where customers find it
The order-success page shows the order number with a copy button and a Track order link. The tracking page is also linked from the storefront footer.
What Customers See
The tracking page shows a live view of the order:
- Status timeline — the order's progress through fulfillment
- Order items — products and quantities
- Totals — subtotal, discounts, fees, and the final amount
The timeline follows the order's fulfillment status:
| Status | What it means for the customer |
|---|---|
| Pending | Order received, not started yet |
| Preparing | The store is working on the order |
| Ready | Ready for pickup (pickup orders) |
| Delivering | Out for delivery (delivery orders) |
| Completed | Order fulfilled |
| Cancelled | Order was cancelled |
Keeping the Page Accurate
The tracking page reflects whatever fulfillment status the order has right now. To keep customers informed:
- Open the order from Sales > All Sales.
- Update the fulfillment status as the order progresses (Preparing → Ready → Delivering → Completed).
- Optionally click WhatsApp customer to send a status message — the tracking link gives customers a place to check anytime without messaging you.
Fewer 'where is my order?' calls
Merchants who update statuses promptly get fewer WhatsApp check-ins — the customer's answer is always one page away.
Requirements & Tips
- The phone number must match the one entered at checkout — customers who typo their phone at checkout won't be able to look the order up; you can always share the status manually from order details.
- Tracking is available for online store orders. POS sales are shared via the digital receipt instead.
- The page follows your storefront language — customers can switch between Arabic and English.
Related Features
- Checkout Flow — What customers do before the tracking page matters
- Managing Orders — Updating fulfillment statuses
- WhatsApp Sharing — Proactive status updates on WhatsApp
FAQs
Q: Do customers need an account to track orders? A: No. The order number plus the checkout phone number is all they need.
Q: Can a customer see someone else's order? A: No. Both the order number and the matching phone number are required, and lookups are rate-limited.
Q: What shows for pickup orders vs delivery orders? A: The timeline adapts — pickup orders show Ready for collection, delivery orders show Delivering on the way.