Social Media & WhatsApp
Social profile links, contact phone and email, the floating WhatsApp button, and storefront tracking IDs.
Connect customer-facing contact channels and control how WhatsApp appears across your storefront.
Social Media Links & WhatsApp
Configure profiles and contact details from Online Store > Social Media Links:
- Social profiles: Facebook, Instagram, TikTok, YouTube, and website URLs shown as icons in the storefront footer and the mobile Contact sheet
- Contact Phone Number: The number customers call. When empty, the store's contact phone is used instead
- Contact Email: Shown to customers on the storefront. When empty, the store's contact email is used instead
- WhatsApp Number: A dedicated number for WhatsApp chats, useful when your WhatsApp Business number differs from your call line. When empty, the contact phone number is used instead
- Show WhatsApp Button: Controls the floating WhatsApp chat button and all WhatsApp links on your storefront (footer icon, mobile Contact sheet, and the order-tracking help buttons). Turn it off if you don't offer WhatsApp support
Floating WhatsApp Button
When Show WhatsApp Button is on, a floating WhatsApp button appears on every storefront page so customers can start a chat with your store in one tap.
- The button opens WhatsApp with your WhatsApp Number (or your contact phone when no WhatsApp number is set)
- The same number powers WhatsApp icons in the footer and mobile Contact sheet
- Turn the toggle off any time to hide the button and all storefront WhatsApp entry points
Tip
Customers on the order tracking page get WhatsApp the store and Call the store buttons, and the WhatsApp message starts with their order number, so you instantly know which order they're asking about.
Analytics Integration
Track customer behavior on your storefront from Online Store > Tracking:
- Google Tag Manager: Add your GTM container ID to track page views, add-to-cart events, checkouts, and purchases
- Facebook Pixel: Add your Pixel ID to track conversions and build retargeting audiences
- TikTok Pixel: Add your TikTok Pixel ID to measure TikTok ad performance
See Google Tags, Facebook Pixel, and TikTok Pixel for detailed setup instructions.
Related
- Online Storefront Overview: Full storefront hub and what affects your store
- Sharing Your Store: Share links and product pages on social channels
- Order Tracking: Customer-facing status page with WhatsApp and call buttons