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Fulfillment Status and Cancellation

Update an order's fulfillment status from order details or cancel a pending order and restore inventory.

Updating Fulfillment Status

To update an order's fulfillment status:

  1. Open the order details.
  2. Click Update Fulfillment Status.
  3. Select the new status from the available options (you can skip ahead, e.g., straight from Pending to Completed) and add optional notes.
  4. Confirm the update.

The available statuses depend on the current status and fulfillment method. See Fulfillment Methods for the full status flow.

Note

In-Store orders don't have fulfillment tracking; the customer receives the items immediately. Fulfillment updates are also unavailable once an order is completed or cancelled.

Cancelling an Order

  1. Open the order details.
  2. Click Cancel Order.
  3. Confirm the cancellation.

Note

Only Pending orders can be cancelled. Cancelling reverses inventory changes if inventory tracking was enabled, so stock levels return to what they were before the order.

Managing Orders

View, filter, and open order details from Sales, then follow up on fulfillment, payments, receipts, and customer updates.

Order Payments

Add payments to orders with a balance due and accept pending storefront cash or receipt payments from order details.

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Updating Fulfillment StatusCancelling an OrderRelated