Kitchen Board
Run open dine-in, pickup, and delivery tickets on a live kitchen board: items, notes, elapsed-time colors, and new-ticket sound alerts.
The Kitchen board is a full-screen view for the kitchen or expo station. It shows open tickets with line items, refreshes on its own, and lets staff move each order to the next fulfillment status without opening the full order page.
Enable Cafe/Restaurant Mode first
Kitchen, Dine-In, and table numbers sit behind Cafe/Restaurant Mode, which is off by default. Turn it on in Settings > Features (or during Feature selection when you set up your account). Until then, Sales > Kitchen does not appear.
Open the board
- Go to Sales > Kitchen in the sidebar (or open the Kitchen tab under Sales).
- If you have more than one store, pick the store you want to watch.
- Leave the page open on a tablet or second screen near the kitchen.
Who can use it
You need permission to view orders to open the board. Advancing a ticket needs permission to edit orders. If the page or the advance button is missing, ask an admin to update your role.
What each ticket shows
Tickets are grouped by fulfillment status, typically Preparing and Ready. Each card includes:
| Detail | Why it matters |
|---|---|
| Order number | Match the ticket to the POS or online order |
| Table number | Shown for dine-in orders when set, so runners know where to deliver |
| Fulfillment method | Dine-In, Pickup, or Delivery |
| Elapsed time | How long the ticket has been waiting (color changes as it ages; see below) |
| Line items | Quantity and product name for every item |
| Item notes | Kitchen instructions under a line (for example no sugar), when the cashier added them on New Sale |
| Order notes | Whole-order comments, when set |
In-store walk-up sales do not appear here. Those complete at the counter with no kitchen tracking.
Elapsed time colors
Each ticket shows how long it has been open since it was created. The elapsed badge changes color so slow tickets stand out at a glance:
| Stage | When | Color |
|---|---|---|
| Fresh | Under 5 minutes | Default text |
| Warning | 5 minutes or more | Warning (amber) |
| Critical | 15 minutes or more | Error (red) |
Leave the board open so the timer keeps updating while staff cook.
New ticket sound
When a new kitchen ticket appears on the board, Cashvio can play a short Kitchen new ticket alert tone in the browser.
Turn sounds on or off and pick the tone under Settings > Account in the In-app sounds section (notification sounds). Enable In-app sounds on the kitchen device, and leave volume up.
Browser audio unlock
Most browsers block sound until someone clicks or taps the page once. After you open Sales > Kitchen, tap anywhere on the board (or use a settings preview) so audio can play. Keep the kitchen page open on that tablet or screen.
Advance a ticket
On each card, tap the primary button to move the order to the next fulfillment status (for example Preparing to Ready, then Ready to Completed).
You can still jump statuses or cancel from Order Details if you need a non-sequential change. The board is built for the fast path on the line.
Refresh and polling
The board refetches about every 5 seconds while the page is open, so new POS and online tickets appear without a manual reload. You can also leave the page and reopen it to force a fresh load.
Tips for cafes
- Set a table number when you know it (on New Sale or later on Order Details). It is optional; tickets still appear without one. See Cart, Discounts, and Fees.
- Add item notes on New Sale for mods the kitchen must see (no sugar, extra shot). They appear on the ticket under that line.
- Scope a service fee to dine-in only (for example 12%) under Service Fees.
- Enable Dine-In for the portal (and the storefront if guests order for dine-in online) under Fulfillment Methods. The storefront does not collect a table number.
Related
- Fulfillment Status and Cancellation: Update or cancel from order details
- Managing Orders: Full sales list and filters
- Creating Orders (New Sale): Ring up dine-in at the POS