Service Fees

What are Service Fees?

Service fees are additional charges added to orders, for example a restaurant's 10% table-service charge. Fees appear as a separate line item in the order summary, keeping pricing transparent for the customer.

How to Configure Service Fees

1. Go to Settings > Stores, open your store, and select the Service Fees tab.
2. Click Add Fee and configure it:

3. Click Save.

A store can have multiple service fees; each appears in the fees table where you can edit or delete it.

Scope by Fulfillment Method

Many cafes need a service charge on dine-in only, not on pickup or delivery.

• If Fulfillment method is left empty, the fee applies to every order for that store.
• If you set it to a method (for example Dine-In), the fee applies only when the order uses that method.

Cafe example: a 12% fee scoped to Dine-In. A dine-in ticket gets the 12% charge; the same cart as Pickup does not.

You can combine a dine-in-only fee with other fees that apply to all methods, or with fees scoped to Pickup or Delivery.

How Service Fees Appear on Orders

When an order is created for a store with matching service fees:

• Matching fees are added to the order automatically
• Each appears as Service Fee in the order summary
• Percentage fees are calculated from the subtotal

Example (10% on all methods):

See Pricing & Tax Calculations for a full breakdown of how totals are computed.

Overriding Service Fees on an Order

When making a sale, you can manually adjust the fee for that order:

1. In the cart summary, open the Fees option.
2. Enter the new amount.
3. The order total updates automatically.

Related

• Fulfillment Methods: Enable dine-in and optional table numbers
• Kitchen Board: Run open tickets for the kitchen
• Pricing & Tax Calculations: How fees fit into the total