Service Fees
How to set up and manage service fees added to your store's orders.
What are Service Fees?
Service fees are additional charges added to orders — for example, a restaurant's 10% table-service charge. Fees appear as a separate line item in the order summary, keeping pricing transparent for the customer.
How to Configure Service Fees
- Go to Settings > Stores, open your store, and select the Service Fees tab.
- Click Add Fee and configure it:
| Setting | Description |
|---|---|
| Fee Type | Fixed (a set amount) or Percentage (a share of the subtotal, up to 100%) |
| Fee Value | The amount or the percentage |
- Click Save.
A store can have multiple service fees — each appears in the fees table where you can edit or delete it.
How Service Fees Appear on Orders
When an order is created for a store with service fees:
- The fee is added to the order automatically
- It appears as Service Fee in the order summary
- Percentage fees are calculated from the subtotal
Example:
| Item | Amount |
|---|---|
| Subtotal | 200 EGP |
| Service Fee (10%) | 20 EGP |
| Tax (14%) | 30.80 EGP |
| Total | 250.80 EGP |
See Pricing & Tax Calculations for a full breakdown of how totals are computed.
Overriding Service Fees on an Order
When making a sale, you can manually adjust the fee for that order:
- In the cart summary, open the Fees option.
- Enter the new amount.
- The order total updates automatically.
Note
Overriding the fee only affects the current order. The default fee configuration stays unchanged for future orders.