Print and Share Receipts
Print or reprint a receipt, share it by link, WhatsApp or QR, and follow up on print jobs that need attention.
Open the order details and click Print / Share in the header:
- Print: sends the receipt to your paired thermal printer, or opens the browser print dialog if that is your chosen method (remembered per store)
- PDF: opens the browser print dialog, where you can save the receipt as a PDF
- Share Link: copies a public digital-receipt link the customer can open
- Send via WhatsApp: opens WhatsApp with the receipt link ready to send to the customer (see WhatsApp Sharing)
- QR Code: shows a QR code the customer can scan to view their receipt
A reprint prints the current order data and your current Receipt Settings with the original order date, and is labeled COPY - Current order on the paper so it cannot be confused with the first print. Printing never opens the cash drawer.
Reprint from New Sale
You don't have to leave the register to reprint one of today's receipts. On New Sale, tap Sales in the top bar, then the printer icon on the sale. The copy is the same as one printed from Print / Share. See Today's Sales.
Print jobs
Every print, pairing, connection check and drawer command is listed under a Print jobs button that stays in the corner of the screen, including after you start a new sale or leave the page. If any job failed or ended unclearly, the button turns into Print jobs need attention.
The app tells you what it actually observed, it never claims paper came out:
| Status | Meaning |
|---|---|
| In progress | The app is preparing or sending the job |
| Command completed | The command was fully sent to the printer. Check the printer for paper output, this does not itself confirm the customer received the receipt |
| Print dialog opened | The browser print dialog opened; finish the job there |
| Failed | The job did not reach the printer. The reason is shown under the status |
| Output uncertain | The printer may have received part of the job. Check the paper before reprinting, so you do not hand the customer two copies |
| Cancelled | The printer selection was cancelled. Your saved printer has not changed |
If a receipt did not print
Do not create another sale or payment, the sale itself is complete. Check the printer and paper first, then print a copy from Sales in the New Sale top bar, or open the order from Sales > All Sales and click Print / Share. Use the job list to confirm what happened to the first attempt.
Each job shows Close to clear it from the list, and receipt jobs also link to the order details.
The receipt follows your Receipt Settings, including the auto-print option.
Digital receipt page
When a customer opens the public receipt link (or scans the QR on a thermal print), they see a digital receipt hosted on Cashvio. At the bottom there is a Get Cashvio free link for shop owners who want the same free POS and online store. That link is for merchants, not for changing the customer receipt itself.
Notifying Customers on WhatsApp
When an order has a customer phone number, WhatsApp customer appears under Other actions in the order details header. It opens WhatsApp with a message matching the order's current fulfillment status (received, preparing, ready, delivering, completed, or cancelled), plus a link to the order.
See WhatsApp Sharing & Customer Updates for the full flow and message templates.
Related
- Taking Payment and After the Sale: Receipt options on the New Sale success screen
- Today's Sales: Reprint or share any of today's receipts from New Sale
- Receipt Settings: Pair and test your printer before serving customers
- Managing Orders: Open order details from Sales > All Sales