Store Credit
How customer store credit balances work, how they grow from refunds, and how to apply credit at checkout.
Store credit is a balance on the customer's account that can be used to pay for orders.
How Balance Changes
- Refund to store credit: When you issue a refund with the method Store Credit, the amount is added to the customer's balance.
- Paying with store credit: When taking payment on an order for this customer, enable Use Store Credit to apply the balance. If the credit does not cover the whole amount, the rest is paid with another method.
Note
The balance shown on the customer page is managed automatically by orders and refunds. There is no manual "add credit" button. To give a customer credit, issue a refund with the Store Credit method.
Paying With Store Credit in the Portal
Store credit appears as a payment option when a customer is selected and has a balance. See Taking Payment and After the Sale for the full checkout flow, including split payments when credit only covers part of the order.
Related
- Managing Customers: View balance on the customer list and profile
- Refunds: Issue store credit instead of cash when refunding
- Portal Payment Methods: Enable cash, online, and receipt alongside store credit