Win-back Reminders
How Cashvio nudges you by email and push if your shop goes quiet for a week or more.
If nobody on your team logs in and no orders are recorded for a while, Cashvio sends a short win-back reminder so you can jump back into selling. The sequence gets a little stronger over time, then stops once you return.
When it sends
Reminders look at the later of:
- the last time anyone on your team logged in
- the last order date (POS or online store)
| Quiet for | What you get |
|---|---|
| 7 days | Gentle "we miss you" email + push |
| 14 days | Stronger "your store is waiting" email + push |
| 30 days | Final "your store is still here" email + push |
Each step is sent once per quiet period. If you come back and later go quiet again, the sequence can start over.
What the message includes
- A short note that your catalog, customers, and storefront are still saved
- A button or tap target that opens New Sale (
POS) so the next order is one click away
Push notifications use the same in-app bell feed as other alerts. Emails go to the oldest team members who have an email on file (up to three).
How to stop the reminders
Just use Cashvio again:
- Log in to the business portal, or
- Record any order (cashier or online store)
On the next daily check, Cashvio clears the quiet streak and will not keep nudging you until you go quiet again.
Tip
Win-back is for quiet shops, not a sales report. For evening revenue snapshots, see Daily and Weekly Sales Digests.
Related Features
- Daily and Weekly Sales Digests: evening sales and profit push
- Account Settings: install the app and allow notifications
- Creating Orders: take a sale from New Sale
FAQs
Q: Can I turn win-back emails off? A: Not with a separate toggle yet. Coming back to the portal or taking any sale stops the sequence for that quiet period.
Q: What time do these go out? A: Around 10:00 AM Egypt time, once per day.
Q: Do deactivated accounts get win-back messages? A: No. Only active businesses are included.